Adăugate 4 months ago

Customer Service Executive with Russian

LocațieBucuresti, Bucharest, Romania PP Adecco

Tipul Job-uluiExecutive


CategorieCall Centre and Customer Service

Customer Service Executive with Russian

Main Responsibilities
  • Liaising with Travco London head-office
  • Answering phone-calls and assisting suppliers / Travco clients with queries if necessary
  • Liaising with Tour Wholesalers worldwide
  • Liaising with hotels/suppliers worldwide
  • Booking hotels, and ground services if necessary
  • Dealing with customer complaints/problems on the spot
  • Handling “problematic” situations related to reservations (on the spot and future bookings)Ex. hotels not having a reservation, to clients complaining about bad service ect ect
    Following up and make sure that a problem/complaint is resolved and closed by following procedures
  • Handling emergency calls  during out of office hours  

Skills and Experience
  • Excellent customer service skills
  • Well organized
  • Business level English written and spoken
  • PC literate (Word/Excel/Internet)
  • Work well under pressure and fast paced environment
  • Team player
  • Minimum 1 year experience in tourism industry preferable

Aplică acum adecco/job.cancel

Număr de referință AD a0W4I00000LWMXAUA5

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