Adăugate 2 months ago

IP Network Engineer with English/German and English/French

LocațieBucuresti, Bucharest, Romania PP Adecco

Tipul Job-uluiSpecialist

Dată2020-05-06

CategorieIT and Telecommunications




IP Network Engineer with English/German and English/French


Adecco Professional & Executive Search Division is recruiting for its client, a leading global ICT solutions provider from Bucharest an IP Network Engineer with knowledge of the foreign languages in the two combinations: English/French and English/German. People employed here will be part of a global team.
You have the chance to join a team of enthusiastic people who want to build a strong connection, well instructed, and a customer-focused team that will handle customer service requests from all Europe for our Network products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).
The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Companies customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems. 
Responsibilities:

•    Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more); 
•    Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support; 
•    Troubleshoot hardware or software problems, identify the root cause and provide an effective solution within contractual SLA time; 
•    Performing network upgrades/ updates in accordance with the Change Management process; 
•    Provide detailed information on how to set up, configure or upgrade IP products and their features; 
•    Use trouble ticketing system for tracking customer interactions and fault analysis; 
•    Identify customer's concerns and critical problems based on customer interaction. 
Requirements:

•    The following languages are mandatory at a proficient level in the two combinations: English/French and English/German
•    Familiar with TCP/IP & OSI protocol stack; 
•    Knowledge of routing protocols (OSPF, BGP, IS-IS); 
•    Knowledge of switching technologies and protocols (Vlans, STP); 
•    Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x); 
•    Knowledge of network monitoring applications and protocols (SNMP, NMS); 
•    Strong troubleshooting skills (able to analyze debug outputs and packet captures); 
•    More than 1-year of work experience in system integration or telecommunication will have priority
 
Aplică acum adecco/job.cancel

Număr de referință AD a0W4I00000QaKh0UAF

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