Adăugate 5 months ago
Customer Support Representative
LocațieBucharest
Tipul Job-ului
Dată2024-08-01
CategorieHuman Resources
Customer Support Representative
Client Description:
Our current client is looking for a Customer Support Representative to join the team in Bucharest.
Responsibilities:
- Assist clients by providing information about products and services.
- Respond to questions about products and services.
- Provide support to other departments of the company as needed.
- Respond to customer requests and complaints using communication methods specific to Call Center activities (phone, email, social media, chat, SMS).
- Offer clients both basic and technical assistance.
- Provide information regarding the company's services and offers.
- Monitor and manage customer requests and complaints.
- Escalate and maintain continuous communication with departments responsible for resolving customer complaints and requests.
- Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting, and implementing the best solution to solve the problem in optimal time, and following up until resolution.
Candidate Profile:
- Advanced PC and Internet usage skills (Word, Excel, Chrome, Internet Explorer, Outlook, Skype).
- Experience in a Call Center (customer support, telesales, retention, loyalty, debt recovery).
- Experience in a similar position (sports betting, gambling, sports) is an advantage.
- Focus on quality, problem-solving, proactive.
- Documentation, listening, and phone skills.
- Conflict resolution, information analysis, multitasking.
Aplică acum
adecco/job.cancel
Totul în 3 pași simpli:
-
Începe procesul
- Te vom redirecționa către portalul de aplicare online Adecco.
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Încarcă CV / Completează-ți datele manual
- Te rugăm să îți selectezi CV-ul din dispozitivul de pe care te afli, din Google Drive, Dropbox. În funcție de cerințele jobului îți vei putea introduce datele și manual.
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Confirmă acceptul pentru procesarea datelor și trimite aplicația
- După acest pas consultanții Adecco vor analiza aplicația ta și te vor contacta doar dacă ea se potrivește cu profilul căutat.
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