Adăugate 1 month ago
Customer Service Senior Specialist w. Swedish/Dutch
LocațieBucurești
Tipul Job-ului
Dată2024-09-10
CategorieIT
Customer Service Senior Specialist w. Swedish/Dutch
Client Description:
Adecco is looking for a Customer Service Senior Specialist w. Swedish/Dutch for one of its clients - a global technology company with a broad portfolio of technology services and products.
Responsibilities:
The Customer Service Senior Specialist is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Your Role & Responsibilities
- Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans
- Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent revisions.
- Relationship Management
- Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs
- Manage Service Level assessment, reporting and conduct analysis on the trends and patterns
- Provide the SLA reporting.
- Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted
- Review Key Performance Indicators (KPIs) and provide action plans, when necessary
- In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively
- Identify ongoing benefits, opportunities, and innovation for continual service improvement
- Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes
Candidate Profile:
Qualifications & Experience
- Bachelor's degree
- Power Point, Excel, Outlook, Word, Microsoft Teams
- ITIL V3/v4 certification
- CISCO CSM
- Advanced English and Swedish/Dutch
- Communication Skills
- Conceptual Thinking and Problem Solving
- Action Management
- Business Planning and Resource Management
- Financial & Budgeting Management
Benefits
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Meal allowance on card/voucher
Aplică acum
adecco/job.cancel
Totul în 3 pași simpli:
-
Începe procesul
- Te vom redirecționa către portalul de aplicare online Adecco.
-
Încarcă CV / Completează-ți datele manual
- Te rugăm să îți selectezi CV-ul din dispozitivul de pe care te afli, din Google Drive, Dropbox. În funcție de cerințele jobului îți vei putea introduce datele și manual.
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Confirmă acceptul pentru procesarea datelor și trimite aplicația
- După acest pas consultanții Adecco vor analiza aplicația ta și te vor contacta doar dacă ea se potrivește cu profilul căutat.
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